12-02-2022 03:21 PM
When someone rings the doorbell and I try to answer, the IOS app gives me the blue spinning circle and will not connect to my doorbell. I have reinstalled the app, reset the wifi router (google mesh system). Everything else on the app works fine except answering the doorbell. Anyone able to help?
12-06-2022 01:53 PM
Hi CameronG,
Thanks for posting here in the community and for sharing with us what you've done so far. To know more about this, I'd like to ask some questions: does the issue occur on multiple mobile devices or cameras? Has the camera suffered any drops or impacts? Hold the mobile device near the camera and make sure both devices are connected to the same network. Then run a network speed test. What are the results of the test?
Give these steps a try:
Keep us posted.
Regards,
Emerson
12-09-2022 02:24 PM
Hello CameronG,
How's it going with your Nest doorbell? We would appreciate it if you could share with us the information I'm asking above. So that we could take a closer look and assist you further. Also, were you able to perform the steps I'm suggesting? I'd be glad to hear from you — I'd like to make sure everything is working.
Thanks,
Emerson
12-10-2022 06:34 PM
Hey there,
I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks for the help here, Emerson.
Best,
JT