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Unable to answer doorbell

CameronG
Community Member

When someone rings the doorbell and I try to answer, the IOS app gives me the blue spinning circle and will not connect to my doorbell. I have reinstalled the app, reset the wifi router (google mesh system). Everything else on the app works fine except answering the doorbell. Anyone able to help?

3 REPLIES 3

Ebedia
Community Specialist
Community Specialist

Hi CameronG,

 

Thanks for posting here in the community and for sharing with us what you've done so far. To know more about this, I'd like to ask some questions: does the issue occur on multiple mobile devices or cameras? Has the camera suffered any drops or impacts? Hold the mobile device near the camera and make sure both devices are connected to the same network. Then run a network speed test. What are the results of the test?

 

Give these steps a try:

  • Try restarting your Nest doorbell and your mobile phone.
  • Make sure that the microphone is enabled from your app settings.
  • To isolate the issue, open your audio or sound app from your phone then record an audio by your voice. This is to make sure that you have a working microphone from your phone.

 

Keep us posted.

 

Regards,
Emerson

Ebedia
Community Specialist
Community Specialist

Hello CameronG,

 

How's it going with your Nest doorbell? We would appreciate it if you could share with us the information I'm asking above. So that we could take a closer look and assist you further. Also, were you able to perform the steps I'm suggesting? I'd be glad to hear from you — I'd like to make sure everything is working.

 

Thanks,
Emerson

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks for the help here, Emerson.

 

Best,

JT