Nest Battery Camera will not charge

[JoePFromVero1]

my nest battery camera recently failed to charge and i am trying to determine if it is under warrenty. is there a way to check based on its serial number? i have a few cameras and am not sure when i purchased this specific camera

[EmersonB]

Hi JoePFromVero1,

Thanks for reaching out and bringing this issue to our attention. I'm sorry to hear if it stopped charging. To know more about this issue, I'd like to ask some questions: what is the light status of your Nest camera? Are you able to view the camera feed? Was there any power outage recently? Was there any power outage recently? What are the troubleshooting steps you've done?

Keep us posted.

Regards,
Emerson

[JoePFromVero1]

There is no lights. I have tried 3 different charging cables and none of them result I. Any response. My other 3 nest battery cameras charge and work without issue. There was no recent power outages

[EmersonB]

Hello JoePFromVero1,

We appreciate you sharing this information. These are additional steps that you can do:

• While charging, try to reset it to the factory default.
• If it's still not getting any power, try connecting it to your computer then try to reset it.

Looking forward to your response.

Thanks,
Emerson

[JoePFromVero1]

I attempted and there is no responses from camera. The camera appears broken and does not respond to any attempte

[JoePFromVero1]

my nest battery camera recently failed to charge and i am trying to determine if it is under warrenty. is there a way to check based on its serial number? i have a few cameras and am not sure when i purchased this specific camera

[EmersonB]

Hello Dennis7,

Thanks for trying and for updating us — we'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Emerson

[janthadeus]

Hey there,

We haven't received your form. Were you able to fill it out? Do you still need help?

Thanks for your help, Emerson.

Regards,

JT

[aatienza]

Hey there,

It's us again. Do you still need help with your device? If so, please fill out this form.

Thanks,

Archie

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Archie.

Best,

JT

[JoePFromVero1]

Sorry, I was traveling.  I submitted the form you sent me for two cameras that not longer respond.  I am near the coast in a salt air environment.  Are Therese cameras susceptible to failure from the salt air.  The previous version of these cameras with attached cables seem to last much longer for me.

[JoePFromVero1]

i have four other battery cameras in the same location and i am worried these will have the same failures

[janthadeus]

Hi there,

It doesn't specify whether the cameras are susceptible to failure from salt air. We got the form you've submitted, and we'll send you an email about your concern. Please keep an eye on your email as someone from our team will reach out to you to assist you further. For anyone who is experiencing the same issue, reach out to us here.

Best,
JT