New updates to Google Home for camera users: new AI image detection, requested f... Read more
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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!
We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Cameras
Recently I had my wifi off. But when I went to get it back on, they made me start new. Now my cameras do not because they are logged onto an account I can not get into Is there anyway to reset or reprogram the cameras to the new wifi?
Nest Camera Familiar Face Need
One of the most requested feature improvements appear to be concerning the Familiar Face feature. I see thousands of people wanting to be able to turn-off notifications for people in their face data. Regretfully, I see NO response from Google/Nest ab...
Nest Doorbell Camera Plastic Film Peeling
My Nest Google Nest Hello is peeling the film on it is starting to look bad? Is there anything we need to do? Is this covered in anyway? Thank you.
Wi-Fi connectiom
Got a new wifi service provider. Had no trouble changing my doorbell however my outdoor camera will not except the Wi-Fi password I’ve put it in 10 times there’s no errors and I keep getting a C104 code and all it tells me is to keep trying that I mu...
Nest Doorbell - Animal Detection
Why doesn't the nest doorbell automatically have animal detection? Why can't I change that setting on the Nest app? I'm being told I have to use the "home" app. I don't use that. This is very time consuming and should be much more easy. I was able to...
Streaming Nest Camera to Phillips TV with chromecast built in
We keep trying to stream our camera to our TV with chromecast built in. The feed will stream for several minutes then take us back to the home screen of the tv where we need to start the stream again. Is there a way to have this continuously stream? ...
Google nest doorbell (battery) and the Wasserstein Solar Panel for Google Nest Doorbell
I just recently purchased both the doorbell and solar panel. However the battery still drains and it reaches 20% within a week or so. I thought it was supposed to keep the charge around 65%. It gets sun from morning to late afternoon. I can see the i...
Beware if your nest starts flaking like mine.
I thought this was just a protective film so I left it until one day I had to reset the camera and discovered it was the glass chipping off. Unfortunately mine was out of warranty and support don't want to know. Had issues with the iOS app not playin...
Nest outdoor camera/flood lights
I have the outdoor nest camera/flood light and it connects to Google Home but when I try to add to my nest it will ask for the setup code or scan QR but then asks for the last four of the serial number but does not allow me to add it. I cannot get an...
Replacement Nest Cam Base
Hi there, I've misplaced the base for my Nest Cam (battery) and am wondering how I can go about finding a replacement. I have seen a few people with the same issue and it seems like Google can offer a replacement in certain circumstances. There also ...
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