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No power to nest cam IQ

BobDenic
Community Member

my nest cam IQ does not power up anymore. Outlet is good, cable or adaptor was not damaged. I have a total of 5 cameras all others are working fine.

7 REPLIES 7

BobDenic
Community Member

I replaced the cable and the charger, still no power so it seems like the camera itself is burned out.

Princesss
Community Specialist
Community Specialist

Hi BobDenic,

 

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Our team sent you an email — have you received it? If so, please reply to it and continue the conversation there as I'll be locking the thread after 24 hours.
 

Thanks for the help here, Archie and Princess.
 

Best,

JT

btsshirt
Community Member

I have a nest that is off limits to me. Both the sticker and the number are missing. I am unable to access my other account. They're charging me for it. The email account is no longer accessible to me either. I cannot locate a phone number to call. I'm trapped in a nest that I can't log into again. It's been factory reset already. But nothing changed.

RockGlide
Community Member

Welcome to 'planned obsolescence'.

I too have been the recipient of an IQ camera suddenly no longer functioning.

This (and many other forums) have users that are in the same situation and the only reply from Google is "...it's out of warranty and there is nothing we can do about it....you should go buy a new one!"

I can accept that a few over time would have this issue and nobody would really be talking about it, but with so many people having the exact same issue within a span of a few months reeks of something more happening.

aatienza
Community Specialist
Community Specialist

Hey folks,

 

BobDenic, oh no! I'm sorry to hear that. Let's check — could you fill out this form and let us know once you're done?

 

RockGlide, we hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback.

 

Thanks,
Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

It's us again. Were you able to fill out the form?

 

Thanks,

Archie