Video preview on the desktop shows a loading circle and a still image.

[AntonJ]

Hi, since few weeks when I open the preview page of my 2 nest cams on my desktop (Chrome or Edge) , I only see still images of my cams with a loading circle on it. No way to get the motion videos, live or back in time. Even if I open the full screen page of one of the cameras, the video always shows this still image of the last frame with this loading circle. This not happens when I use the Android app. Only when I use the desktop page. To make it short, I only see a still frame and not the motion, no matter if it's live or I go back in the timeline. Tried to log out and log in again, switched off the cameras but still the same. On the app is everything ok. Does anyone else experienced this issue? Thank you.

[EmersonB]

Hi AntonJ,

Thanks for reaching out and for sharing with us what you've done. Let's go ahead and check what we can do here. To confirm, have you tried updating your web browsers? In case you're getting the same issue, you may try reinstalling it.

Keep us posted here.

Regards,
Emerson

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Emerson.

Thanks,

JT

[AntonJ]

Hi, I've tried to delete cookies and the history, cleaning averything but on this computer the probelm still remains. On other devices it works, so I think it's something on this device. I will try to uninstall Chrome and clean install it again. I will let you know. Thank you.

[janthadeus]

Hello AntonJ,
 

We appreciate your efforts here. Sounds like a plan! Keep us posted.

Thanks,

JT

[EmersonB]

Hello everyone,

@AntonJ I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? I wanted to follow and see if you are still in need of any help. In case you have an update, you know where to find us.

I appreciate your response, JT.

Regards,
Emerson

[EmersonB]

Hello AntonJ,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
   
Best,
Emerson