Night vision not working

[andyoconnell22]

I have a wired outdoor nest camera and Night vision has stopped working.  Placed by the door on a deck.  No lights near it at all.  Worked great for last 7 months.  Stopped working last couple weeks.  What do I do?  Can I trouble shoot?  This happen to anyone else?

[Rubes]

Can you list any troubleshooting done so far? Have you tried resetting the device?

[EmersonB]

Hi everyone,

@andyoconnell22 thanks for reaching out. I'm sorry to hear about your issues about the night vision feature of your Nest Camera. Let's go ahead and see other options that we can do here. To confirm, were you able to reset your Nest Camera to the factory default? 
 

Give these steps a try:

1. Make sure Night Vision is set to Auto. 

        In the Google Home app

• On the home screen, select the camera they want to change settings for.
• Tap Video. 
• Under Night Vision, select from Always on, Auto, or Off.

        In the Nest app

• On the home screen, select the camera they want to change settings for.
• Tap Settings > Night Vision. 
• Toggle the Auto.

2. Check that the outdoor lights don’t shine into the camera lens. In some cases, bright lights can delay or prevent the camera to switch to Night Vision.

3. Reset Night Vision settings or restart the camera.

        If you set up your Nest Camera in the Google Home app: 

• On the home screen, select the camera they want to change settings for.
• Tap Settings > Night Vision. 
• Toggle the off, then turn it back on.

If you set it up in the Nest app: 

• Ask them to unplug the camera from the power source.
• Wait 10 seconds, then plug it back in. This step restarts the camera and resets the Wi-Fi connection.

Hit this link for more information.

Keep us posted.

I appreciate the help, Rubes.

Regards,

Emerson

[andyoconnell22]

I've restarted the camera several times.  I've checked the power connection.  I've repositioned the camera.  I've cleaned the camera surface.

What do you mean by 'resetting' the device?  Can you be more specific?

Thanks for replying.

[Rubes]

Seems you’ve done all the right steps but with no change. So the final option is a factory reset

Factory Reset

This erases all your personalized settings, deletes the entire video history, and restores the factory default settings. It won’t automatically reconnect to WiFi, and you’ll need to set it up again. It’s not as bad as it sounds but seems to be the final option.

If it still doesn’t work after this, then there is likely a hardware defect.

[andyoconnell22]

Nothing works.  Night vision still not working.  Been in use less than a year.  Very disappointed.  What do I do now?  These things have a warranty? 

[Rubes]

Best option would be to open a support ticket with Google Nest. Through that you will be able to see what warranty options are available.

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Thanks for your help here, Emerson and Rubes! 

Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[andyoconnell22]

Still no night vision but I am working with support.  Hopefully I get a resolution soon.  Disappointing so far, nothing is helping and still can't see at night.

[janthadeus]

Hey andyoconnell22,
 

Thanks for letting us know. Sounds like a plan! Keep us posted.
 

I appreciate the help, everyone!

Regards,

JT

[EmersonB]

Hello everyone,

@andyoconnell22 I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Please update us here about your conversation with our support team.

I appreciate your response, Brad and JT.

Regards,
Emerson

[EmersonB]

Hello andyoconnell22,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
   
Regards,
Emerson