Google Nest Community

k-gun12 · 01-16-2023

I have a pair of Nest Cams mounted on the house - they're 5 years old. The wire sheath from the USB->Cam half of the cord has totally disintegrated. For a product that is marketed as outdoor -- and certainly for a security camera -- this seems like a...

k-gun12 · 02-17-2023

I didn't ask for a replacement in my response, and yes I am eminently aware that the device is out of warranty. You asked if I had "any further questions or concerns", and I answered your question. To be more direct, I'd frankly just appreciate someo...

k-gun12 · 02-15-2023

Hi Brad,Yes, I still have concerns. My concern is that you are marketing an indoor camera as an outdoor camera. If the camera is not constructed to remain outdoors, what exactly are you selling here? If the tires on my car disintegrated after three y...

k-gun12 · 01-22-2023

In case anyone cares, here is Google's official response. I guess I'll be buying Ring products from now on.------------------------------Thanks for reaching out to the Google Nest Customer Care Team. I checked the serial number however the camera is ...

k-gun12 · 01-17-2023

It was in partial sunlight. As Jimmy said, this is rated for outdoor use.. there is no reason for it to disintegrate like that. The other half of the cabling from USB -> AC adapter is just fine because it has a proper jacket.

k-gun12 · 01-17-2023

Hi JT,I have filled out and submitted the form.Cheers

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Nest Cam Outdoor wire sheath has totally disintegrated

Re: Nest Cam Outdoor wire sheath has totally disintegrated

Re: Nest Cam Outdoor wire sheath has totally disintegrated

Re: Nest Cam Outdoor wire sheath has totally disintegrated

Re: Nest Cam Outdoor wire sheath has totally disintegrated

Re: Nest Cam Outdoor wire sheath has totally disintegrated