Static noise over camera video

[shaleby]

I saw another post from a user but it was locked without resolution. When I watch live or recorded video from my indoor nest camera, the white noise static is incredibly loud. Is there any way to fix this or suggestion to minimize the static being picked up?

[aatienza]

Hey shaleby,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Did this issue occur out of the box? If not, when did you notice the problem? Does the issue occur on multiple mobile devices or cameras? Is the audio issue persistent or intermittent? If intermittent, how often does it happen? Also, have you tried any troubleshooting steps to fix this? Keep us posted.

Thanks,
Archie

[shaleby]

Hi! It did not occur out of box, the audio used to be clearer for sure. I noticed the issue several months ago possibly even a year. It’s the only audio device set up so I can’t listen for static elsewhere. I recently moved and reset the camera and the static sound persisted between both homes. The sound is persistent.

[Brad]

@shaleby

I would love for you to please fill out this form, and a higher tier of support will reach out to you with next steps regarding this inquiry. Once filled out, support will reach out to you via email for further assistance. 

Best regards,

Brad

[AbigailF]

Hey shaleby, 

Checking back in — have you had the chance to fill out the form?

Cheers, 
Abi

[AbigailF]

Hi everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi