01-18-2023 07:43 AM
How do I get my ‘offline’ battery back to work?
01-22-2023 05:41 PM
Hi Tiffanyjanmcgee,
Thanks for reaching out. Let’s check this — a few questions: what’s the status light of your doorbell? How far is the doorbell from the router? Is it plugged into a power outlet? Also, were there any changes to your Wi-Fi network?
Looking forward to your response.
Thanks,
JT
01-25-2023 06:05 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Regards,
JT
01-26-2023 07:17 AM
Hi JT-
01-27-2023 03:03 PM
Hello everyone,
@Tiffanyjanmcgee how's it going with your Nest Doorbell? I'm dropping by to ensure that everything is covered here.
Give these steps a try:
I appreciate your response, JT.
Best,
Emerson
01-31-2023 08:25 AM
I've been having the same issues. Already installed it 3 times and still dropped 6 hours later. How many times do we have to reinstall this d@#n camera. Seems like a waste. Somebody on their end needs to quit focusing on the previous solutions and come up with a software patch that allows the device to reconnect automatically should the router get unplugged or a temporary service outage occurs. It's getting ridiculous at this point. Literqlly, the option to automatically reconnect to a network is one of the Simplest functions in technology that even the oldest smartphone can accommodate!
02-03-2023 03:11 PM
Hi SynL,
Thanks for posting here in the Community and for sharing with us your same concern. Normally, reinstalling your Nest Cameras is not always the resolution. Sometimes, it's just losing connection to your Wi-Fi network due to the distance of your Nest Doorbell to your Wi-Fi router. Especially when there are walls blocking or sometimes the fluctuation of your Wi-Fi network. These type of instances can be solved by a simple restart to the Nest Doorbell and it'll reconnect automatically to your Wi-Fi router. You may also consider restarting your Wi-Fi network.
Regards,
Emerson
02-06-2023 04:24 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, Emerson.
Thanks,
Archie
02-07-2023 06:38 PM
Hello there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie