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Nest doorbell

CC1904
Community Member

I have a nest that I can not access. There is NO number and the sticker is gone. I can't log into my other ccount. I'm being charged for it. I no longer have access to the email account either. I can't find a number to call. I'm stuck with a nest I can't log back into.  I already factory reset it. But still nothing.  Help

 

4 REPLIES 4

Jimmy_J
Community Member

stop payment on the charge with your bank.

aatienza
Community Specialist
Community Specialist

Hey CC1904,

 

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Is your account migrated to Google? What type of Nest Aware do you have (1st Gen or 2nd Gen)? Check out this link on how to cancel your Nest Aware subscription.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

Princesss
Community Specialist
Community Specialist

Hi CC1904,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess