Missing chime connector

[Amanda7]

I purchased the Google Nest Doorbell (wired) - Smart Wi- Fi Video Doorbell Camera from Home Depot and the electrician tells me it’s missing the chime connector. How do I order it?

[Brad]

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. If you're referring to the Nest Doorbell gen 2 (wired), there should have been a chime connector puck, if you are missing this puck, please fill out this support form, and a higher tier of support will reach out to you with next steps. Thank you for your patience!

Best regards, 
Brad

[aatienza]

Hey Amanda7,

It's us again. Were you able to fill out the form?

I appreciate the help, Brad.

Thanks,
Archie

[janthadeus]

Hi folks,

We haven't received your form. Were you able to fill it out? Do you still need help?

I appreciate the help here, Brad and Archie.

Thanks,

JT

[Amanda7]

Hello,

I submitted the form the same day and just again now. Yesterday I also replied via email with the serial number in an attached picture. Please let me know if anything else is needed to ship the chime connector ASAP.

Thanks!

[Brad]

@Amanda7

We are relieved to hear that you have been in contact with support regarding this. As you will continue the conversation with them, we'll be locking this thread in 24 hours.

Best regards,

Brad