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Missing home from list

Community Member

All of a sudden my Google Home that my doorbell and camera were linked to disappeared from my list of homes. My paid subscription is linked to the missing home. If I retry to add camera to another Home it says it’s already registered to a different home. 
how can I find the missing home and relink it. 




Are you CERTAIN that you are logging into the Google Nest app or the Google Home app with the same credentials you were previously using?

Is your Google Nest "home/structure" missing from the Google Nest app and the Google Home app? Is it also missing from the and websites?

If so, are you CERTAIN that you did not inadvertently delete that Google Nest "home/structure"?  If you did delete it, that action is supposed to remove any devices, so you shouldn't get a message saying it's still registered to another home.

Did you inadvertently rename that Google Nest "home/structure"?

If you go to the Subscription Management page below and click on your subscription, does it show the correct Google Nest "home/structure"?

I'm just another Google Nest customer, but I haven't seen any postings in this forum where a Google Nest "home/structure" simply disappeared without any action on the customer's part.

Thanks much for your help. I have searched everywhere for the Home it was attached to. I found out that one of the wires in the Nest doorbell came loose. That’s when it disappeared. Tried to reset etc and it can’t find the Home it was attached to. I will call them and see if I can get help. I did not delete the home. Thanks

Community Specialist
Community Specialist

Hi there, 


Just checking in to see how the conversation is going. Thanks for your help, MplsCustomer. 


Please let us know if you have any further questions or concerns. 


Best regards, 


Community Specialist
Community Specialist

Hi everyone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate the help, MplsCustomer and Brad.

Community Specialist
Community Specialist

Hello there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.


  • Thanks much. I was in the wrong gmail account. All set