Moisture in camera

[Jhicks780]

Hi,  

I have used nest cameras for over 5 years and currently have 8 active cameras. Up until now I have had no issues with the cameras. The 8th camera I purchased not even a year ago now has condensation in it.  All cameras are protected from the elements. Does anyone know about the warranty information?  
Thanks in advance 

[Brad]

Hey there,

I hope you're doing well! I am terribly sorry to hear about your Nest Camera mount issues. I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you. I cannot guarantee I can get you a replacement, but I can submit your request for one. We'll be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

• Which camera are you having this moisture inside of the lens?

Please let me know if you need any further assistance!

Best Regards,

Brad.

[Jhicks780]

Hi Brad,

Thank you for the response.  The camera in question is a nest wired outdoor camera.