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Motion Detection doesn't work for Security Purposes

Buz87
Community Member

I have just bought 2 Nest Outdoor battery and the Nest Doorbell Battery. All of them have the same issue: sensibility (in all settings) is poor and therefore, motion detection does not work with camera in idle. I have tried all the things people here usually try with no success. So here are my examples:

Example 1: I have a driveway with 2 cars in line and the camera at back wall, facing both cars rear. No matter what happens, motion of or around the car at the front of the driveway (far from the camera) is never captured. So it is pointless regarding anything that may happen to that car, even with "all motion" setting defined. The front car comes and goes daily and a record of this is never captured.

Example 2: I have a rear garden and my dog goes there frequently. Same thing here: no record at all with max sensibility, all motion settings enabled. A Falcon could grab my dog and I would not know.

Example 3: The doorbell camera is only activated when people are really close or pushing the doorbell. So for security is pointless. Someone can be right at the front of the house and throw a rock and I would not know.

I should have researched this before buying these but I trusted a company as big as Google to give at least a good product.

In my personal opinion, you guys should improve this even if it cost some battery life. I read elsewhere that it captures a frame each 5 seconds? This frequency should be way higher to properly identify motion. And also, more settings so the user can define what works for him/her. In my case, I have small motions (dog, car far from the camera) that are really important and the product does not do what it says.

 

Google shall work this, otherwise is a FAKE product.

14 REPLIES 14

MplsCustomer
Bronze
Bronze

@Buz87 

My impression, judging from other posts in this forum, is that, when running in battery mode (and therefore in "Idle" mode), the Google Nest Camera (Battery) is poor at detecting events. (The Google Nest Doorbell [Battery] always runs off of the battery, even when wired.)

We have had a Google Nest Camera (Battery) plugged in with the optional power cable since Sept. 2021 and it is "Live" at all times and picks up events just fine.

Thank you for your comment @MplsCustomer ! 

Yes, I assume that's a energy management matter. However, no where Google says that Motion Detection is deteriorated when battery powered and that's what I'm not satisfied about. 

In my case, the real good tradeoff here was the possibility to have the camera working without a wired power source, even if paying more than double when comparing to a wired solution. So, at this point I feel like I don't have a camera at all, know what I mean? And because of that, I'm not satisfied at all. 

Hope Google comes with a fix for it. I prefer to charge the cam every 2 weeks and have it properly detecting motion than every 2 months without detection. In one case I feel I have a camera, the other case I don't.

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app

Google Home app

  • At the top right, tap your account.
  • Tap Feedback 

and then

  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best regards,

Brad

Buz87
Community Member

I'll do it. 

However, what would be really beneficial is a software release solving this issue. 

Kind regards

Buz87
Community Member

Just sent the feedback.

Do you have access to it?

Brad
Community Specialist
Community Specialist

@Buz87

 

No I do not, but the feedback goes to our developers and engineers! I am afraid that I do not have an update on this issue, but it may be more connected to your device. If you want further information and help, I would suggest reaching out to Support as they could at least get your the information you may be looking for.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Buz87
Community Member

Hello @Brad

I´ve contacted support. They suggested changing a setting: turn off the battery saver and asked to check in a couple of days. Well... doesn't seem to have change anything....

jkwilcox
Community Member

Hello @Brad  , I have exactly the same issue. I have NEST AWARE subscription and I get no motion notifications, nor history events. I also recall  since April-May I notice the battery life goes from 2 weeeks to 9 months in the HOME APP. So Nest Doorbell battery is always in IDLE MODE (unless I open the LIVE VIEW in the HOME App or press the ring in the doorbell). So is like having just a regular "ringing bell" by the price of a "NEST DOORBELL BATTERY" and a "NEST AWARE SUBSCRIPTION". You get my point?? Thanks in advance @Brad  , I hope GOOGLE TEAM solve this issue, I already left feedback in HOME APP.

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://goo.gle/3A7x7ug web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. 

 

Best Regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

Buz87
Community Member

@Brad, I believe everyone here is waiting for a proper answer from Google for either a new software release that would fix or at least improve the behavior ON BATTERY or an official response that this is the expected behavior for the cameras and unfortunately does not fit the purpose of a security camera. 

Brad
Community Specialist
Community Specialist

@Buz87

 

I've yet to hear an update regarding this thread and a solution, so until then we'll continue to monitor this thread, but it will still go through the same process as any other thread when it comes to moderating the forums. Thank you for your continued patience.

 

Best regards,

Brad

MplsCustomer
Bronze
Bronze

Given similar posts on this, I think a fair question for Google Nest is whether the Google Nest Camera (Battery)--as well as the Google Nest Doorbell (Battery)--simply performs rather poorly at detecting and recording events when operating on battery power.