Motion doesn't activate floodlight

[Jmidds]

Floodlight does not get triggered by motion. I've messed with settings, even removed the device from my home app and reloaded. Still no work.

I have two of these camera/floodlights and the other (newer by a year or so) has no issue. 

Any advice is appreciated. 

[maedacortez]

Hi Jmidds,

Thanks for reaching out. I understand that the floodlight does not activate when motion is detected, and I'm happy to assist you!

I recommend that you try changing the sensitivity on your Google Nest floodlight. Please visit "Change floodlight settings.".

There you will find the steps to do it.

Let me know if this helps!

Regards,

Manuel

[Jmidds]

Forgot to mention that I already tried that. 

[maedacortez]

Hi Jmidds,

Thanks for your reply. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regards,

Manuel