Mount locking mechanism broken

[Toby2]

The mount locking mechanism on my google battery doorbell no longer works. The locking button on the back does not protrude. Consequently it will not lock to the mount.

How is the doorbell opened up so that I can access that button mechanism inside and try to repair? I see 4 screws on the back: two regular size Phillips and two very small stsr like screw.

[MplsCustomer]

@Toby2 

There are lots of posts in this forum about problematic mounting brackets for the battery doorbell. You could try contacting Support about a replacement.

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,
 

Oh no! Let’s check this out — could you fill out this form and let me know once you’re done?

I appreciate your help, MplsCustomer.

Thanks,

JT

[Toby2]

form submitted

[janthadeus]

Hey there,

Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Cheers,

JT