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Move new nest camera to join others in NEST app

Cindymc6
Community Member

I have 4 older cameras on NEST app. When I purchased a new camera it forced me to add it to google home - I never use or check google home - how can I move it over to the NEST app?

1 Recommended Answer

Cindymc6
Community Member

Not what I wanted to hear …. But what I suspected. Grrrrrr 

View Recommended Answer in original post

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@Cindymc6 

Unfortunately, Google Nest decided that its new cameras and doorbells released starting in the fall of 2021 would work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website. As a result, we've been using two apps for our Google Nest cameras and doorbells since Sept. 2021 when we bought one of the new cameras and found this out.

Last week, Google Nest announced some updates that will be coming. We are HOPING this means that all of our Google Nest cameras will be brought into the same app and will be able to use one website for browser access:

https://www.googlenestcommunity.com/t5/Blog/The-Google-Home-app-is-getting-an-upgrade/ba-p/251162

https://www.googlenestcommunity.com/t5/Blog/Recap-Introducing-the-new-Google-Home-app-and-Nest-devic...

Cindymc6
Community Member

Not what I wanted to hear …. But what I suspected. Grrrrrr 

Brad
Community Specialist
Community Specialist

Hi there,

 

Thank you for your feedback on this, I fully understand the frustrations of not having your new Nest cams in the Nest app like you may be used too. However, you can now use the Google Home web app to view your cameras and doorbells. 

 

The new Nest cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. 

 

Best regards,

Brad

TomB3
Community Member

Hi Brad,

Thanks for addressing this. 

I am happy to have my apps consolidated, but the camera interface, particularly when scrolling through the past, is inferior in the google app when compared to the nest app. I do hope with updates we can see the best of both worlds here. I would feel as though I have lost significant value in my smart home if I were to lose the ability to easily scroll through the past on my cameras, it’s an incredibly valuable feature. 

Brad
Community Specialist
Community Specialist

@TomB3

 

Sorry to hear that you aren't happy with the direction that Google Nest is heading with their apps. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices, following the steps found here. Please let me know if you need help with anything else.

Best regards,
Brad

TomB3
Community Member

I am having the same issue, is It their intention to phase out the Nest app altogether?