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Moved to a New Home and Can't Connect Outdoor Cam (battery)

jaredhipp
Community Member

Hello - recently just moved into our new home and had to get a new Comcast router. I was able to get my thermostat setup and running (and on wifi), but my camera's refuse to connect and aren't bringing back any sort of error code other than "an issue was encountered".

Any suggestions?

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@jaredhipp 

Updating Wi-Fi settings for Google Nest cameras and doorbells can be problematic.

Because of that, Google Nest says: "The simplest fix for most Nest products is to update your home network so that the network name (SSID) and password are the same as before. This will usually work even if you’ve purchased a new Wi-Fi router as long as the manufacturer settings are the same."

If you can't do that, the rest of Google Nest's recommendations can be found here:
https://support.google.com/googlenest/answer/9223711?hl=en#zippy=

Hi folks,

 

Thanks for your help here, MplsCustomer.

 

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi jaredhipp,

 

How's it going with your Nest Camera (battery)? Still need our help?

 

Regards,

JT

aatienza
Community Specialist
Community Specialist

Hey jaredhipp,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

 

Thanks,

Archie