Moving nest camera

[Ynotworkout]

Moved from one location to another location on different network. Cancelled the home but keep saying the camera connected to another owner and must be disconnected. I’m the owner and do not have access to the previous internet that it was connected to prior. 

[Duppy2]

I had a similar problem when I moved into this house with nest cameras. They will have to be reset to factory settings by pressing the reset button, which  will allow you to set them up from scratch. A real pain if the cameras are installed in a high position 

[Ynotworkout]

Thank You I tried the factory reset idea and it still says these cameras are under a different account and need to be removed first. 

[MplsCustomer]

@Ynotworkout 

Variations on this dilemma seem to be reported continually in this forum, if the customer does not remove the Google Nest device from their Google account in the Google Home app or Google Nest app BEFORE their previous Wi-Fi network is disabled or discontinued. Google Nest does not provide any documented recourse; this posting implies you're just stuck: https://support.google.com/googlenest/answer/9249728?hl=en

You could try contacting Google Nest Support for help, starting with this link:

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,

Checking in — did you get a chance to speak to our support team as shared by Brad? If so, how did it go?

I appreciate your help here, MplsCustomer and Brad.

Thanks,

JT

[Brad]

Hi there, 

I understand how upsetting this may be, and I'm happy to assist you with this. Unfortunately, you would need to reconnect that device to the Wi-Fi at that location, and that has worked for some users. I would invite you to reach out to support for further troubleshooting. Thank you for your help, @MplsCustomer.

Best regards, 
Brad

[Ynotworkout]

Thanks! No help from removing the camera as long as I cannot access the previous Internet it looks like the camera can no longer be used. Bummer as the camera is less than 8mo old!!! 

[Brad]

@Ynotworkout

Sorry to hear you're still experiencing this, I can imagine that it's been a frustrating process for you. Have you reached out to support at all regarding this?

Best regards,

Brad

[janthadeus]

Hey there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT

[Brad]

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad