cancel
Showing results for 
Search instead for 
Did you mean: 

Multiple Broken Nest IQ Cameras

Cotterk29
Community Member

As of this week I have had 2 Nest IQ outdoor cameras break this year.  The first one Google replaced (reluctantly) and now this new one they won't even consider.  And of course they are only sold on the secondary market now for almost double what I paid for them.  Has anyone else had issues wth these?  Seems kind of crazy that I had $800 dollars worth of cameras break in the same year from this company.  I bought 5 cameras, the nest mesh network, and had a certified NEST Installer put in the system that I can no longer get parts for.  What kind of product backing is that?  It really makes me want to replace the whole system with another companies product that I can count on for more than a year.

Anyone have any suggestions ?  

9 REPLIES 9

Ebedia
Community Specialist
Community Specialist

Hi Cotterk29,

 

Thanks for posting and I'm sorry to hear about your Nest IQ outdoor. Let's check what's going on. Can you be more specific when you say that your Nest cams broke this year? Can you share with us what happened to them?

 

Looking forward to your response.

 

Thanks,
Emerson

Ebedia
Community Specialist
Community Specialist

Hey Cotterk29,

 

How's it going with your Nest camera? We'll appreciate it if you can share the information that we are asking above. Let us know if you have more questions in mind.

 

Regards,
Emerson

Cotterk29
Community Member

Sorry I didn't see this until your second post.  They both started disconnecting randomly for about a month and then just stopped connecting to the network all together. The one at the beginning of the year was replaced without any real issues the second one that went out last month I had to spend hours in text chats with techs trying to prove that it was broken and was then told I need to buy another one, and oh by the way we dont sell those models anymore.  I have 5 cameras and 2 of them have died within 2 years of purchase so I guess I know why they stopped making them.

Ebedia
Community Specialist
Community Specialist

Hi Cotterk29,

 

Thanks for getting back to us and I know how troubling the issue that you have right now. To confirm, How far is the camera from the router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? What is the light status of your camera?

 

Looking forward to your response.

 

Best,
Emerson

Cotterk29
Community Member

I appreciate the questions but I went through all of this over several hours with 2 different techs who at the end of both seasons told me I needed to buy a new one but failed to mention that you dont make them anymore.

 

Kevin

Ebedia
Community Specialist
Community Specialist

Hello Cotterk29,

 

Thanks for letting me know about this. Did they confirm to you if your Nest camera is still under warranty? If so, I would suggest you to fill up this form to check your options with our support team. If you have other questions and concerns, feel free to let me know.

 

Regards,
Emerson

Ebedia
Community Specialist
Community Specialist

Hey Cotterk29,

 

I wanted to follow up and see if you were able to fill out the form?. Let me know if you have additional questions.

 

Thanks,
Emerson

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

We haven't received your form. Were you able to fill it out? Do you still need help?
 

Thanks for the help here, Emerson.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best,

JT