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My Cameras disappeared from the app and I can’t get them reinstalled!

JoeMc
Community Member

I have had had my cameras for years without any issues in the Nest app. 
They somehow disappeared from the app and I now can’t get them reinstalled with either the Nest app or the Google home app. 
Google says my subscription is still there and fine. 


 

2 REPLIES 2

JoeMc
Community Member

Once I enter the code from the back of my cameras the Google Home App says it’s having trouble loading information about my “Home”. 

EmptyNester
Silver Product Expert
Silver Product Expert

Try opening an official support ticket and getting some help from a google tech person...

https://support.google.com/googlenest/gethelp