12-09-2023 12:28 PM
Maybe I'm doing something wrong because I have the same issue with 2 of these cameras.
With a paperclip I press and hold in the reset button on the bottom of the camera (between the neck and the power cord) ... but the camera keeps a steady yellow blink ... and it wont configure using Nest (iphone or Web) or Google Home (iphone).
Help Please?!
12-09-2023 01:14 PM
Are you holding the reset button down for at least 12 seconds, as indicated in these instructions?
1. Locate the reset hole on the bottom of the camera head. It’s between the power cord and the camera neck.
2. Insert a paper clip, thumbtack or similar into the hole. Press and hold down.
At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
At 12 seconds, the status light will be solid yellow. When the camera begins resetting, you’ll hear a confirmation tone.
3. Release the button. Your camera will restore to its factory settings.
You cannot reinstall a 2nd gen Google Nest camera in the Google Nest app.
12-09-2023 03:35 PM
Thanks for the reply. Yes, I am holding it for maybe 25 seconds. Tried it on 2 different cameras with no change in the blinking.
12-09-2023 06:06 PM
I am having a very similar issue. Although the two cameras I reboot perform the countdown and then the light goes to a blinking blue light, but the Home app still does not recognize either camera.
They were on another network and were removed from the Home app AFTER the wifi was changed. I.e., these steps were not performed:
Remove your camera from the app
Note: Your camera needs to be connected to Wi-Fi for it to be removed from the app and factory reset.
Can the cameras be reset on the new WiFi?
12-10-2023 09:07 AM
Hi folks,
@LWH and @POWER2120, yikes! I'm sorry to hear that you're experiencing difficulties resetting and configuring your Nest cameras. Follow these steps and skip the ones you already did:
Let us know how that works.
Best,
Zoe
12-12-2023 07:59 AM
That is not working.
12-12-2023 08:06 AM
It seems odd that the reset button would be failing on TWO of your cameras. Sometimes it is tricky to get the reset button to actually depress using a paper clip. If you can't get to to work, you could try contacting Support, using the link and instructions in this post:
12-12-2023 08:07 AM
Thank You. I will try contacting support.
12-12-2023 04:22 PM
Hey everyone,
@LWH, checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.
Thanks for the help, @MplsCustomer.
Best,
Edmond