My Nest doorbell of 3 years rings sporadically

[LaylaD]

This has been awhile, my doorbell rings sporadically and it seems it had lost it sensitivity. I tested it myself & unless the finger is on right spot & right time then it rings.  I have been using Nest products from the beginning of time and it seems once google took over the products have lost its liabilities . Can someone help? I am not going to buy a new doorbell. They are not cheap, just cheap qualify.

Also, no option to talk to customer service as people have time to sit here and type their issues and hope for a fix. 

A disappointed customer 

[moralesvicente]

Hi LaylaD, 

Thanks for reaching out to the Google Nest Community Forum. I’m sorry to know that your Nest doorbell rings sporadically. Don’t worry; it is a pleasure to be able to assist you.

I'd like to ask you a few questions in order to gather more information about the concern and find the best way to fix it.

• When did the trouble first occur? 

• What is the exact model of your Nest doorbell? For your reference to identify it, check out this article: Technical specs for Nest cameras and doorbells. 

• Have you performed any troubleshooting steps? If so, could you please describe them? 

• What is the LED light status?

In the meantime, you can review this helpful article, Nest doorbell chime doesn't ring or sounds weak, to verify some options to consider to fix the situation. 

I'll look forward to your response. 

Best regards, 

Daniel

[LaylaD]

The model is Nest Hello. I only noticed it last Halloween when no ring was heard as I knew I had visitors . The I test it myself . The out side ring is heard maybe once in 30 attempts. The inside ring is heard every 5 or 6 press. I checked the wires of the doorbell & nothing has changed that could have affected it. It is also strange that the issue is consistent . 

[moralesvicente]

Hey LaylaD, 

Thank you so much for keeping me updated. If you have already performed the steps described in the article above and the trouble persists, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Best regards, 

Daniel

[moralesvicente]

Hello again,

We haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help. 

Regards, 

Daniel 

[LaylaD]

I am not sure if I did see any form to submit. I had explained the experience & attempt s to verify all connections are in place. i.e the wirings . Please advise if there is any specific forms/actions need to be taken. Thx! 

[moralesvicente]

Hello LaylaD, 

To expedite assistance, please provide all the requested information on this form. A dedicated specialist will subsequently contact you via email. 

Best regards, 

Daniel