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My camera has stopped working and I've tried all the ways listed to get it back on but nothing works

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Vera Smith 3105 

 

Anybody experienced the camera stopping working on Home Hub? I always use it on Duo calls and it just stopped. I'm going round in circles, have tried all the settings it says but nothing has worked!
 
5 REPLIES 5

JohnF
Community Specialist
Community Specialist
Hi there, Vera.
 
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am sorry to hear that your camera is not working. I hope that I can provide you with some helpful steps to try. 
  • Have you tried to restart your camera? You can learn how here
  • Try using this Troubleshooting Guide here
  • What other troubleshooting steps have you made?
 
-from Brad C.(Community Specialist) 

donna4
Community Member

We upgraded earlier this year to a 5G internet connection. Since that switch all cameras stopped working. Am I going to have to buy new cameras now?

 

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad