Nest doorbell battery not detecting motion

[Liv180]

I have the Nest dorbell battery about 6 months old. Motion detection has disappeared and camera is constantly idle, so effectively useless. I've restarted and restored factory settings, also increased sensitivity in video and set up activity areas but nothing works. It only detects motion when I'm in the home app looking at live view. I want it to register motion and notify me when there is motion. The doorbell works and green light comes on when I push but green light never works otherwise. It used to work fine, registered when I came home,  noticed peoole, packages, motion etc and sent me notifications but now nothing. So no point in having this anymore, also battery is charged and its not too hot or cold outside, anyone know what the fix can be?

[MplsCustomer]

@Liv180 

On the battery doorbell, the status light is off when the camera is "Idle", so you can't tell anything by that: https://support.google.com/googlenest/answer/9268073?hl=en-GB#zippy=%2Cgoogle-nest-doorbell-battery

As just another Google Nest customer, however, I find it concerning that the doorbell used to detect events but now does not. Perhaps your doorbell is already failing and you need to contact Support (https://support.google.com/googlenest/answer/9268073?hl=en-GB#zippy=%2Cgoogle-nest-doorbell-battery) to see if you need a replacement.

[Liv180]

Thanks,  appreciate the help. 

[janthadeus]

Hi folks,
 

Checking in — were you able to speak to our support team as suggested by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help here, MplsCustomer.
 

Thanks,

JT

[Liv180]

Nope, it's not clear how to actually get hold of support! 

[MplsCustomer]

@Liv180 

I think I gave you a link to another Help topic instead of the link to Support:  https://support.google.com/googlenest/gethelp

Unfortunately, starting with that link is the only way to contact Google Nest Support.  Depending on the day and time of day, you get phone or chat contact options.

[janthadeus]

Hey there,

Checking in — I hope you've got the answer you're looking for. Let me know if you have more questions in mind.

Thanks for chiming in, MplsCustomer.

Best,

JT

[Liv180]

No I did not get help, can you help please????

[Brad]

@Liv180

You can reach support via this link, depending on what time of day you contact in, you can chat or call them. 

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad