My camera won’t connect to show live video when first connecting

[Dkaufmn]

Hello,

I have had this camera hooked up at my doorstep for a few years now. All of a sudden it won’t show a camera feed. I separated the wifi router 2.4 and 5 ghz signal to see if this was the issue, and with one of my cameras it was.  Now when I have the doorbell plugged in beside me I still can’t get live streaming video. 
This is very frustrating can somebody help???

[Rusell]

Hi Dkaufmn, 

Thank you for posting in the community. I understand that you're unable to see the live feed through the app. 

Before I begin with any troubleshooting, i'd like to ask a few questions about your concern:

• When did the inconvenience start?
• What model of Nest camera or doorbell do you have?
• Are you getting any error messages?
• How far is the camera from the router?
• Are there other devices connected to the same Wi-Fi where the camera is connected?

Keep me posted.

Best regards,

Rusell.