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I lost all my cameras on my acvount

Azetouna187
Community Member

Hi 

I can’t access my cameras on my account .

i lost them all not sure how

1 REPLY 1

Guarcax
Community Specialist
Community Specialist

Hi @Azetouna187!

 

Thanks for posting in the community.
I’m sorry for the inconvenience that you’ve been experiencing with your Nest cameras. I understand that they just disappeared from your account. No worries, help is here.

To better assist you, I need some extra information. Here I have a couple of questions for you:

  • What model of Nest cameras do you have?

  • When did the issue start?

  • Are you using the same mobile device that you were using before to monitor your cameras?

  • What troubleshooting steps have you done so far?

  • Is someone else having the same issue?

I'll be waiting for your response.

 

Regards,

Daniel.