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My camera

Rondaa
Community Member

I cannot get my camera to start working the blue light is not turning on when I plug it in it’s not connecting and I have it onto the Wi-Fi the same one I need help it is warm not hot is somebody trying read my camera or connected to their phone wellobviousky  that’s why I have it is to protect me from bad people so maybe someone can access to my camera

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@Rondaa 

I'm just another Google Nest customer, but if you're trying to installing a new Google Nest camera, there is no way someone else is trying to read your camera. If you plug it in, it is normal for it to warm up, even if it's not yet connected.

As far as why it's not connecting, you haven't posted enough information to tell what's happening or what camera you have. If your camera is one of the new Google Nest cameras released starting in the fall of 2021 (battery cameras and doorbells, floodlight camera, etc.), then you'll need to add it via the Google Home app; otherwise you'll need to add it via the Google Nest app.

This Google Nest Help page has links to the appropriate instructions:

https://support.google.com/googlenest/answer/9293657?hl=en#zippy=

Hope this helps.

Scruffy
Community Member

Some have a reset hole in the front lens area, maybe use a phone pin for 10 seconds

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

 

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Best regards,

Brad.