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My cameras were working, but have stopped

Cher11
Community Member

‎08-14-2025 07:59 AM

My cameras stopped working 

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vinaysati
Community Member

‎08-14-2025 09:19 AM

If your Google Nest cameras or doorbells have stopped working, try these troubleshooting steps:

1. Check power and connections

  • Make sure the camera/doorbell is receiving power (LED status light should be on).

  • If battery-powered, charge it fully before testing again.

2. Verify Wi-Fi connection

  • Open the Google Home app and check if the device shows as “offline.”

  • Restart your router and modem.

  • Move the device closer to your Wi-Fi router, or ensure there’s no major interference.

3. Restart the camera/doorbell

  • For wired models, unplug power for 10 seconds, then reconnect.

  • For battery models, press and hold the reset button (time varies by model, check support guide).

4. Update firmware and app

  • Make sure the Google Home app is updated in the Play Store or App Store.

  • Firmware updates for cameras install automatically when connected to Wi-Fi.

5. Remove and re-add device

  • In the Google Home app, remove the camera/doorbell, then add it back as a new device.

If the device still does not connect after these steps, contact Google Nest support directly from the Google Home app under Settings › Help & feedback so they can check your device logs and help with replacement if needed.

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