My nest battery camera doesn't recognize when it is plugged in

[Swanner]

Camera is plugged in , when I check the app is shows the battery at 79% ?

[MplsCustomer]

@Swanner 

Our Google Nest Battery Camera shows the battery percentage ONLY when it is NOT plugged in. When it IS plugged in (with the optional power cable), with the plug securely seated under the camera, we get a live view of the camera when it is selected in the Google Home app, and if we select Settings | Battery, it shows as "Plugged in" with an infinity sign in a circle.

[MplsCustomer]

@Swanner 

Is the cord running towards the FRONT of the camera when it is plugged in? It looks awkward but that's the way it has to be plugged in.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[GarrettDS]

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS