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My nest doorbell is peeling

BB1
Community Member

My doorbell has been peeling and starting to get worse. Can you help with this issue?

3 REPLIES 3

Nbarlow
Community Member

Unless you have an invoice they won't do anything.  I waited 1.5 months for a replacement, sent two emails, which I didn't get a response for only for me to have to follow up and them say no.  Good to know it's a known issue with everyone and they will not replace the doorbell.  

MMil
Community Member

Same here, they won’t do anything about it. It’s been a known issue now for years I guess.  Nice to know their customer service is horrible. 

Brad
Community Specialist
Community Specialist

Hi there,

 

I am terribly sorry to hear about your Peeling Nest Hello Doorbell! I can imagine it’s been quite frustrating to handle. I would love to look into this further for you!

 

I will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. Please let me know if you need any further assistance!

 

Best Regards,

Brad.