NC005 (4072) when adding nest doorbell

[Meemee]

Hello.  I recently factory reset my nest hub display and factory reset my doorbell.  The hubs have re connected fine but the doorbell keeps getting stuck when connecting to wi-fi saying NC005 (4072).  Please advise.

[MplsCustomer]

@Meemee 

That almost seems that the factory reset did not actually occur and the doorbell is trying to reconnect using your old Wi-Fi credentials.

Did you press the reset button on your 2nd Gen Google Nest Doorbell for at least 12 seconds?

"At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone."

"At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone."

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=3793195193882569558-NA#zippy=%2Cnest...

[Meemee]

Thank you!  That worked.😄

[Jeff]

Hey Meemee,

I'm happy to see things are working well for you now. I just wanted to follow up real fast and see if you had any other questions or needs. If you're all set, I'll go ahead and mark this as resolved.

Thanks,
Jeff

[Meemee]

Hi

Thank you.  It’s working well thanks.

[Jeff]

Good to hear, Meemee.

Thanks again to MplsCustomer for the input on this one for to Meemee for working this out with us.

Regards,
Jeff

[Jeff]

Hi all,

As we got our resolution here, I'm going to mark this one as resolved in the next 24 hours. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to let me know before the lock.

Thanks,
Jeff