NC033 Nest hello

[JimmyTheGringo]

ive had my nest hello connected before and recently moved to an older home. Connected my doorbell with no issues but soon after kept having disconnect issues and then full disconnect. I went through the trouble shooting with no luck and I’m just getting to trying to connect to other nest products and then it craps out. 
i need suggestions because it’s getting super frustrating….

[MplsCustomer]

@JimmyTheGringo 

If your Google Nest Hello Doorbell worked for awhile at your new (older) home, I suppose it's possible--depending on the doorbell's age--that it is starting to fail. On the other hand, did you by any chance make any changes to your Wi-Fi network or the placement of your router(s) after the doorbell was installed and before it started to disconnect?

Since the NC033 error code you're receiving is NOT documented by Google Nest Help on their troubleshooting page (https://support.google.com/googlenest/answer/9240048?hl=en#zippy=%2Cnc-errors), you may need to contact Google Nest Support to find out what's going on: https://support.google.com/googlenest/gethelp

You could also try the "interactive troubleshooting guide" link on that troubleshooting page.

[aatienza]

Hey JimmyTheGringo,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, MplsCustomer.

Thanks,

Archie

[JimmyTheGringo]

Still having issues with connection. Thinking of just switching over to a ring system since the help from Google is basically non existent 

[aatienza]

Hey there,

Oh no! I'm sorry to hear that. To confirm, were you able to reach out to our support team about this? If so, do you have the case number so I can take a closer look?

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie