NEST VIDEO CAMERA'S LISTED AS DEVICE OFFLINE

[garydenlowe]

I have 6 Nest cameras and two of them are showing as offline because of empty battery, even when all of them are connected to power and are all part of my nest aware subscription. 

How do I fix this issue? 

Also Is it possible to view history on the Google nest hub?  Or on my computer for all cameras old and new?

As some of my camera's are older and we were able to be viewed these on the nest online app.  Now unfortunately the new cameras do not showup in that nest app.  I can view them all on my phone but am wanting to view them on a larger screen if possible.

[SteveT1]

Hi Gary,

Thanks for reaching out. Let's get this sorted out. A few questions:

1.  When did this start? What is the color of the LED lights?
2. How does the Nest Cam (battery) reconnect to the network?
3. How far are they from the router?

Your Nest Cam (battery) will only show on the Google Home app and does not have an option to sign in on a computer. I would recommend moving your Nest cameras closer to the router or switching their location to a working camera to further isolate. You can also check this article on how to Troubleshoot offline Nest camera or doorbell for general steps.

Regards,

Steve
 

[garydenlowe]

Sorry Steve didn't see you reply.  All the cameras were working fine - they are all connected to the wifi.  I have wifi extenders thru out the building, they are all connected to a power outlet and like I said were all working fine.  Till Two of the camera went off line as the battery diminished (like they aren't connected to power).  Its like the power leads aren't working.  Was toying with the idea of replacing the leads even thou they are new as i feel this may be the issue, or at least swap leads over.  That will let me know if its the lead.  Thanks for reaching out. Cheers Den

[Brad]

Hey Folks.

It looks like this issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[SteveT1]

Hi Gary,

Jumping in to check if you've seen my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve