NEST Yale Lock - alarm

[gjcatanzano12]

We've only had the lock in use for less than 2 years. After spending nearly an hour with Nest troubleshooting our lock alarm going off, they told us to call Yale for hardware problems because they are Nest.  Our alarm keeps going off even after new batteries are installed.  Warranty for Nest is 1 year so I guess after a year, consumers are stuck with a lock that does not function.  DO NOT BUY!

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad.

[Ryan_G]

Hi folks,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need.

If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand. 

Kind regards,

Ryan