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NO HISTORY after midnight battery doorbell

toms30coupe
Community Member

I have a BATTERY doorbell... Only had for 2 weeks... It used to show history, NOW its gone at midnight and starts over.. Only current after 12:01 am

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@toms30coupe 

This Google Help page lists what you get with and without various subscriptions for each camera and doorbell. Note that with new cameras and doorbells you get a free 30-day Nest Aware trial subscription.

https://support.google.com/googlenest/answer/9681538?hl=en

Jimmy_J
Community Member

sounds like your free trial (of features that should just be included) has ended.  i would return the doorbell if you are still within the return window - it is junk.

Brad
Community Specialist
Community Specialist

@toms30coupe

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I am wondering if you were on a Nest Aware trial that may have ended. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription. Thanks for your help here, MplsCustomer. 

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad