Hi zubairmumtaz,
Thank you for posting. I really appreciate the effort to fix the issue and the great troubleshooting that you have performed so far.
The error showing on the screens is because there are issues at the moment with pairing your Nest devices. In order to connect your Nest devices back, we need to do a proper factory reset on your Nest devices to restart the connection and pair the devices again correctly.
Please take the following actions:
Remove the devices from the app. If you didn't remove them at the beginning, here is the link on how to do that.
Then perform a factory reset, here are some links to do a correct factory reset on your devices first:
Factory reset the Nest camera or doorbell. Restart or reset a Nest thermostat. Factory reset Google Nest or home speakers or displays.
After you do a proper factory reset on your devices and the lights are shown correctly, you can add the devices again to the Nest App and Google Home App.
If the issue persists and the code still shows, please take the next action:
- Quit and restart the Nest or Google Home app.
- Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.
- Disconnect any Bluetooth devices that are connected to the phone to rule out any interference.
- Put the mobile device in airplane mode, then turn on Bluetooth and Wifi.
- Restart the phone or tablet.
- Restart the joining and assisting devices.
- Move the joining device closer to the router, or the router closer to the assisting device.
- Try a different mobile device.
- Create a hotspot and try to pair again. Make sure that the device connects to the hotspot this time and not the home Wifi.
- Create another structure in the Nest or Google Home app, and try to add the device to the newly created structure.
- Note: Use the steps on the link to create a new structure: Manage homes and products in the Nest app.
- Try to add the device to another account.
- Reset the joining device to the default.
Keep me posted.
Regards,
Byron
