Neat IQ power issue

[Slopez]

Hello. 
I am having issue with camera powering up 

[aatienza]

Hey Slopez,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: what type of camera do you have (Nest Cam IQ Indoor or Nest Cam IQ Outdoor)? Has the camera ever been powered on? Did the camera work when it was first installed? If yes, how long has it been since installation? Were there changes made with the setup, settings, and/or app of the Nest camera? Are you using the USB cable and adapter that shipped with the camera? Also, are there any kinks or frays in the cable? Keep us posted.

Thanks,

Archie

[Slopez]

Hi. 
thanks for reply.   
camera was working then jusr stopped.   It’s a nest iq outdoor    No cable damage.   Where can I get a replacement power supply ?

[aatienza]

Hey Slopez,

Let's check — could you fill out this form and let us know once you're done?

Thanks,
Archie

[Slopez]

Hi Archie

I completed the form

thank you 

[aatienza]

Hey Slopez,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

Thanks,

Archie