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Neat floodlight won’t connect to WiFi

Megan21818
Community Member

Nest floodlight camera worked for about two years. Then we switched internet providers. Because there was no way in the app I could find to change wifi network, I had to delete cameras and add back. Now the three indoor cameras work, but the best flood camera (the one most needed) will not connect. Soooooo frustrating. I’ve restarted router, hit the reset button on the nest camera (which included having to get on a scissor lift to reach) and purchased a wifi mesh system. The wifi signal is strong in the garage, so I’m not sure why it won’t connect?? So frustrating considering it used to work. Why did it stop?? Why is there no way in the app to change the wifi network without having to completely delete cameras and start again? I’m about at my wits end. You pay good money…. And you receive an inferior product. 

1 Recommended Answer

I ended up having to call Google (who calls google??) and doing a factory reset. I was able to add the camera back that way. Sooo frustrating. It shouldn’t be this hard. 

Thank you! 

View Recommended Answer in original post

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@Megan21818 

Yeah, with the older Nest cameras, we could go into the Google Nest app and change Wi-Fi settings. In the Google Home app you can't.

Now, Google Nest recommends that when you get a new router/modem, you give it the same network name (SSID) and password because "In the Home app, Wi-Fi information for cameras and doorbells can’t be updated, so you’ll need to factory reset your device and set it up again in the app. In most cases, you’ll remove your device from the app and add it back."

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Cuse-the-google-home-app%2Ctry-th...

This same Google Nest Help page says if you can't re-use your old network name and password, then you need to either use "Remove Device" in the Google Home app (which will do a factor reset if it's online, which yours isn't) or do a factory reset manually, and then add it back on the new Wi-Fi network.  See the instructions.

Many customers find they can't make the process work because they didn't remove the camera from the Google Home app while they were on the old Wi-Fi network and are now caught with the camera being inaccessible because it has the old Wi-Fi settings.  They have to resort to contacting Support and hope they find someone knowledgeable to resolve the dilemma.

I ended up having to call Google (who calls google??) and doing a factory reset. I was able to add the camera back that way. Sooo frustrating. It shouldn’t be this hard. 

Thank you! 

Jeran
Community Specialist
Community Specialist

Hey there Megan21818,

I'm just checking up on this thread, I'm sorry this experience has been less than ideal, but I'm glad support was able to help you out. In that case, do you have any more questions or need any additional help? 

Thank you for helping out on this thread, MplsCustomer!

Best regards,
Jeran
 

Ebedia
Community Specialist
Community Specialist

Hello folks,

 

@Megan21818 I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

Thanks for the help Jeran and MplsCustomer.

 

Regards,
Emerson

Ebedia
Community Specialist
Community Specialist

Hi Megan21818,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Thanks,
Emerson