08-25-2021 03:20 PM - edited 08-25-2021 03:21 PM
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Original poster: absinthmind
08-25-2021 03:21 PM
09-16-2021 01:03 PM
am in the same boat. I moved and I have my Nest IQ outdoor cameras, but not the wall mounting plates (rendering them basically useless since I can't mount them). Where can i procure replacement ones?
11-01-2021 01:43 PM
I have a lost wall mount for the outdoor nest camera. I can not find a replacement. The camera works fine and need it installed. Please help.
11-24-2021 08:58 AM
I have three Nest outdoor cameras and my contractor lost one of the outdoor magnets when working on the house. Is there any way for me to get 1 replacement magnet so I can mount my camera again? Please? I’m happy to pay for it.
09-14-2021 02:46 PM
Hello… I recently moved and am unable to find my wall plate. Is there somewhere we can order a new one? I’ve checked all around and can’t seem to find one for my Nest Outdoor IQ camera.
09-15-2021 09:43 AM
I am in the same boat. I moved and I have my Nest IQ outdoor cameras, but not the wall mounting plates (rendering them basically useless since I can't mount them). Where can i procure replacement ones?
11-01-2021 11:57 PM
I moved and could not find the magnet mount to my Next Outdoor. Please help me source one. thank you
11-03-2021 03:03 PM
My contractor lost my magnetic mount and these community postings have no answers whatsoever. How about a link where one can be purchased? Can anyone address that question directly rather than just agreeing it is inconvenient and then saying more information is needed?
11-03-2021 04:38 PM
FYI, when I called customer support they determined that I am out of warranty and therefore could not help me. They implied that if I was under warranty they would be free and or made available but when out of warranty not. I am still hoping I can find mine since they apparently refuse to sell them to me (happy to buy if they would tell me how to).
12-08-2021 05:33 PM
Unfortunately Google doesn't help and no one sells them. I found an excellent workaround using a cylinder magnet available on Amazon. This magnet plus a wasserstein mount connects everything perfectly.
CMS Magnetics Super Strong Neodymium Magnets Ring N45 1-1/2"OD x 1.065"ID x 3/8"
HOLACA Compatible for Nest Cam Wall Mount Versatile Aluminum Bracket
12-13-2021 05:21 AM
Thanks.
01-06-2022 01:49 PM
John - Much to my regret, I find myself in the same predicament as 'absentmind' to whom you once replied. Yesterday, I spent well over two hours being shuffled between google customer service and Nest IQ outdoor camera support. My case numbers are: 6-############1754 and 2-############982. The last call that I had yesterday assured me that my case would be escalated and that within 24 hours I would receive a call. That never happened.
As it stands, I now how a very expensive paperweight of a Nest IQ Outdoor camera because nobody will send or sell me the simple wall mount for the device. I'm a loyal customer with both Nest and Google Nest products: 2 x smoke detectors, 5 Nest or Google Nest cameras and a Nest Thermostat. While I was deployed overseas with the military, my wife had the Nest IQ Outdoor camera taken down by a contractor to be reinstalled. While out of service, our handicapped daughter played with and lost the mounting disc. As best I can recall, this particular camera, bought at Best Buy, was purchased less than 2 years ago. Of course, with military movements, I cannot locate the receipt. Rather than continue using the camera as a paperweight, can't someone from google Nest help? I have no issue whatsoever paying for the part. Below, please find my email address. Thank you in advance for any and all assistance.
Respectfully,
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