Need footage download of break-in

[boonedoggle]

I have a nest outdoor camera (battery) and have Nest Aware Plus (24/7 video history for 10 days).

We had a breaking but the camera did not declare it an "event." The police need the footage but I cannot figure out how to download a time segment to give them as evidence.

How do I download the data that I subscribe to so I can provide it to the police?

[MplsCustomer]

@boonedoggle 

Unfortunately, when Google Nest decided to support its new battery cameras and doorbells ONLY with the Google Home app, and not with the Google Nest app or the home.nest.com website, this removed the ability to manually create and download video clips.

[Uktivo]

Horrendous. I wished I’d known this before spending more money off the flood lights and upgrading (their words and not mine) my account to the Google home. I’ve got 9 cameras, plus, full security and smoke detectors. I will not be buying any more and will actively replace these when the time comes. 

Google need to wake up and smell the competition. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Arogers13]

There has not been an adequate response to this severe usability issue. I am also having this problem. 

[boonedoggle]

The response via a DM was that you must do a screen recording. 

[MplsCustomer]

A screen recording of our phone?

[boonedoggle]

Yup. That is their solution. 

 

[Isbjorn]

UNBELIEVABLE

After spending thousands of dollars on their product I discover this. Who's running the show over there. Totally insane that you can't do a mass download.

[Arogers13]

Two options:

1. Request a data download from Nest Cams and Video at https://takeout.google.com/. 

2. Screen recording while playing content in the Home app: https://support.apple.com/en-us/HT207935 (iOS).

Good luck! I found screen recording to be much easier. Hopefully Google will fix this soon.