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Need help getting camera onlineCamera

Compaqdrvr
Community Member

How do I reconnect my doorbell camera

1 REPLY 1

gmelanymelissa
Community Specialist
Community Specialist

Hi @Compaqdrvr,

 

Thanks for posting here in the community. I understand your concern about reconnecting your Nest Doorbell. I'm happy to help!

 

To better understand the situation, I'd like to ask a few questions:

 

  • What type of Nest Doorbell do you have?
  • Are you using the Google Home app or Nest app?
  • What's the status LED light?
  • How far is the Doorbell from the router?
  • Did you get any error message?

 

In the meantime, let's check a few things:

 

  • Restart your device: A simple restart can sometimes resolve minor glitches. Refer to this article: Restart your Nest Doorbell. Depending on the model you have.
  • Wi-Fi Connection: Verify that your Wi-Fi network is stable and working. Try restarting your router.
  • App Connection: Make sure the app is up-to-date and you are logged in with the correct account.
  • Pairing: Ensure the light is ready to connect the Doorbell. Visit our Help Center to learn more about Nest Doorbell lights.

 

Keep me posted.

 

Regards,

 

Melany