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My camera showed diaconnect on google home and ecided to reset my camera, but can't reconnect

Kasper
Community Member

My camera showed diaconnect on google home and ecided to reset my camera, but can't reconnect

1 REPLY 1

ByronP
Community Specialist
Community Specialist

Hi Kasper,

 

Thank you for posting in the community. I'm sorry that your Nest Camera is disconnected and unable to connect back again. I understand how frustrating this must be. I'm here to help.

 

Before I begin. I need to ask a few questions for further assistance.

 

  1. What type of Nest camera do you have?
  2. How far have you gotten in pairing your device?
  3. What’s the color of the LED status light?
  4. How far is your Nest camera from the router?
  5. Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair?
  • Note: Those devices could interfere with the Wi-Fi or Bluetooth signal.

 

Please keep me posted. I'll look forward to your response.

 

Regards,

 

Byron