Need help with installing the chime connector

[wxb33569]

Hi Nest Hello Experts,

I need some help installing my nest hello wired doorbell specifically chime connector. I've attached my the wiring of my chime here. Because it has 4 wires so there isn't instructions from the app. Thanks a lot!

Preview attachment IMG_20210830_125152.jpg

IMG_20210830_125152.jpg

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[wxb33569]

[Brad]

@wxb33569

I can offer a guide, but the best method may be for you to watch our installation video on YouTube, or you can look into hiring a Nest Pro to come and install it for you. Please let me know if you need further assistance.

Best Regards,

Brad.

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[wxb33569]

Hello, 

I actually watched the video and tried to install it but with no luck. The doorbell either didn't get enough power voltage or keeps ringing non stop. So I was wondering if it's possible to point me to which wire I should connect with the chime connector like the instruction does for 2 or 3 wires chimes? 

Thanks,

[wxb33569]

My chime is a little bit uncommon I guess. I found this post for the wiring instructions only for the chime to work. But I couldn't tell which wires I should disconnect from the board and connect with the chime connector. 

[Brad]

Hi there,

I am glad to hear that your Chime is now working! I am going to be transparent with you and state that I do not have a knack for wiring and such, but I know there are help articles on our site, our YouTube channel, and other online resources that are there to help. I hope that you are able to find the assistance you seek.

Best Regards,

Brad.

[wxb33569]

Hello, 

My chime has been working fine. I just can't find a way to connect the nest chime connector with my chime to make the doorbell working. 

Regards,

[wxb33569 · Accepted solution]

I can confirm that this is resolved. I think I redid the wiring and initially the doorbell worked but the chime didn't sound. I later found that there is the setting in the nest app that controls whether the inside chime sound or not. So the chime worked once I turned it on : )

[Brad]

Hi there, 

I am glad to hear that your issue was resolved! I will go ahead and lock this thread as it has been resolved.

Best Regards,

Brad.