Need replacement under warranty

[mantonaccio]

Hello. I have a failed doorbell. I just spent an hour on hold with ############, and the rep hung up as soon as my call was answered. Can you please help me get a warranty replacement?  

[Brad]

Hi there,

I am sorry to hear that you had a poor experience trying to process a replacement! I have sent in the request for you, but I will not be the one who will be finishing the process with you. Once the email has been sent out to you, this thread will be locked. Please respond with the requested information in the email sent to you, and you will be assisted.

Here is your case number: 6-3191000032111

Best Regards,

Brad.