Need replacement wall mount magnetic (2)

[Kevin123]

I need two replacement magnetic wall mounts for my outdoor nest cameras. I see that other threads on this issue have been locked by the administrator, so I'm staring this new one. I can not find any place to purchase replacements (crazy). Please contact me to let me know how I can get two replacements. Thanks.

[MplsCustomer]

@Kevin123 

You could try using the "Contact Us" link below to contact Support. Depending on the time of day and your location, you may get chat or phone options for the contact.

https://support.google.com/googlenest/gethelp

Unfortunately, Google Nest does not sell spare parts, but sometimes they provide replacement parts if your device is still under its 1-year warranty.

[Kevin123]

For everyone's reference, I will update this thread once I chat w/ customer service. But, I am concerned at the initial response "Unfortunately, Google Nest does not sell spare parts, but sometimes they provide replacement parts if your device is still under its 1-year warranty." My cameras are older than a year, and now I have a need for a different type of mount. Butt it sounds like Google is asking me to buy a whole new camera. This is crazy! Unless, I'm able to find spare parts, I'd recommend folks consider other camera brands that offer mounting accessories that can allow you to grow / change as your camera mounting needs change.

[MplsCustomer]

@Kevin123 

I'm just another customer who is baffled by the fact that Google Nest does NOT sell spare parts like its competitors, and was just trying to let you know what Google Nest does and doesn't do.

On this thread, one customer found a third party solution of sorts:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Outdoor-Magnetic-Base/m-p/26691

[Kevin123]

Follow up: I have pasted my chat with customer relations below. This is incredibly frustrating. I have $400+ dollars of Nest product that I cannot mount on my wall b/c Google does not sell replacement mounts. I suggest folks buying new security cameras purchase from a company who sells mounts separately. If I receive a follow up from customer service resolving the issue, I will update here.

 

[janthadeus]

Hi folks,
 

Yikes! We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?
 

I appreciate the help, MplsCustomer.

Thanks,

JT

[Kevin123]

JT - I just submitted the completed form. Look forward to hearing from you.

[Kevin123]

Thanks JT. I have filled out the form. Appreciate your assistance with this matter.

[Jhonleanmel]

Hey folks, 
 

Thanks for the help, janthadeus.
Kevin123, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers, 
Mel

[Kevin123]

Hi everyone - I'm not sure why this thread would be locked prior to resolution (that gives me cause for concern...and it seems like it would only exacerbate the issue of customers not being able to find answers to this problem). If this thread is left open, I will post my experience/resolution here. If the thread is locked, I will start a new thread to let everyone know the outcome. (Please click my username to find that new thread if necessary.)

[Jhonleanmel]

Hi Kevin123,

Thanks for getting back to us. I will keep this thread open until you're assisted. I'll also follow up with our team so they can reach out to you as soon as possible.

Best,

Mel

[Kevin123]

FYI - My case has been resolved. The Google Nest Customer Care Team is shipping me replacement mounts. For that, I'm grateful. Hopefully, replacements will be available for purchase soon to avoid all of this back and forth. For now, I would suggest that anyone else needing replacements get in touch directly with the Google Nest Customer Care Team.

[EmersonB]

Hello folks,

@Kevin123 that's awesome — we're glad to hear that. We'll then go ahead and lock this thread after a day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

@mel, @Jt and @MplsCustomer thanks for your response.

Regards,
Emerson