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Nest Outdoor Magnetic Base

Geeg69
Community Member

I have lost mine and can't find a place top purchase a replacement, how do I go about getting one? Thanks!

1 ACCEPTED SOLUTION

Brad
Community Specialist
Community Specialist

Hi there,

 

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.

 

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. Please let me know if you need any further assistance!

 

Best Regards,

Brad.

View solution in original post

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there,

 

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.

 

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. Please let me know if you need any further assistance!

 

Best Regards,

Brad.

View solution in original post

Geeg69
Community Member

No one has reached out, is this being monitored by a human?

Brad
Community Specialist
Community Specialist

Hi there, @Geeg69.

 

I am sorry for the lack of response, I do not process the RMA replacements, I submit them in. It has been added to the queue, but there is quite a delay at this time. Thank you for your patience for sure. 

 

Please let me know if you need anything else.

Best Regards,

Brad.

 

P.S Definitely not a bot, I just have strict standards when it comes to my responses. Thank you for your concern though.

Cigar52
Community Member

I have the same issue (was covered under different heading).

Thanks,

 

Murray

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Cigar52
Community Member

Thanks Brad,

 

No luck and still need assistance.

 

Thanks,

Murray