05-12-2023 01:10 AM
Our car was stolen and I didn't have a nest aware account, so I don't have it on camera as it was likely more than three hours before. I signed up for a nest aware account, is there any way to go back and find it now? Or do events only save after signing up?
05-12-2023 01:49 AM
I don't believe you have access to any of the footage yourself because it won't be saved on your nest aware account because you didn't have it. But that doesn't mean the video is gone forever i would try calling google and seeing if they have video available to them
05-12-2023 05:26 AM
Turns out it does not. From google chat:
06-01-2023 10:55 AM
Hi everyone,
@teddyeatworld, thanks for reaching out here in the Community. We hope that the information sheds some light on your concern. Let us know if you have more questions in mind.
I appreciate the help, IsaiahDAboss303.
Regards,
Emerson
06-05-2023 10:16 AM - edited 06-05-2023 10:18 AM
Hi folks,
I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
I appreciate your help, @IsaiahDAboss303 and Emerson.
Best,
Jenelyn
06-06-2023 10:50 AM
Hi there,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
Jenelyn