Nest Aware Subscription

[MartyWorkingAtt]

Have had a nest aware subscription for several years. Recently migrated account from Nest to Google, and more recently reset devices to move from one google Home account to another. Upon this last move it was necessary to reset the devices and so afterward have been looking to validate status of Nest Aware and cannot find any reference to it. Has it been dropped, has it migrated, I find no information. Looking for any information to understand and maintain this account.

[MplsCustomer]

@MartyWorkingAtt 

A Nest Aware subscription is unique to the Google Account used to set it up, so if you moved from one Google Account to another, the Nest Aware subscription would probably still be attached to your previous Google Account.

You can check the status of your Nest Aware subscription here; this page assumes you are signed onto Google in your browser, so it will show the subscription, if any, for that account:

https://store.google.com/subscriptions

I don't think there is any way to transfer a Nest Aware subscription from one Google Account to another, and I don't think the 2nd gen Nest Aware subscriptions are refundable, but you could try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[MartyWorkingAtt]

The original account was with Nest Labs, payments were to Nest Labs. If the account was transferred to Google it was not merged into my Google Account. I have had a single google account and there is no reference to Nest, Nest Labs, or Nest Aware in that account. When transferring from Nest to Google, the documentation indicated the account  would move and the service would be maintained but I've found no record of it after the move.

[MplsCustomer]

@MartyWorkingAtt 

I'm just another Google Nest customer, so I can only suggest contacting "Nest Aware Premier Care" using the link I provided.

[ReginaS]

Hello MartyWorkingAtt,

Thank you for chiming in, MplsCustomer.

I genuinely understand the inconvenience you have faced. Our team would like to take a look at this. Please fill out this form so we can help you further. Let us know once you're done.

Best regards,
Regina

[ReginaS]

Hey there,
 

Just a quick update. We got the form you've submitted. We'll be reaching out to you via email, and let's continue working on your concern through that channel.

Sincerely,
Regina