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Nest Aware Subscription

BillyH
Community Member

We signed up for a Nest Aware Subscription, paid a month in advance, and when we try to access it on our phones, it says we do not have the subscription. It looks like a lot of people are having this problem, please advise how we make this work.

7 REPLIES 7

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

  • Do you still need help with this issue?

  • Are you logged into the correct email associated with your Nest Aware Subscription and account?

Please let me know if you need further assistance. 

Best Regards,

Brad.

Bucky1022
Community Member

I still can not find out if my subscription is valid

Brad
Community Specialist
Community Specialist

@Bucky1022

 

Do you have the option to view, edit, and save your clips/footage in the app? If so, your Nest Aware subscription is working. You can also visit this help page here, for more information on how to manage your Nest Aware subscription. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Bucky1022
Community Member

I guess it’s because of google that messed it up. I can’t get to any subscription information 

Mosstheworld
Community Member

I am also having this problem. I have subscribed. It is an active subscription. But I don't have any of the frills to actually use the subscription I am paying for. Another Google mess. Probably linked to having multiple accounts in a house (who'd think, in a house that has an income to support the ever expensive Google products, more than one person might live in the house). The entire Google home/nest product set is so bizarrely fragmented it makes little sense to anyone outside of Google itself.

I signed out. Then back in again. And it worked! Amazing! When you pay for a product, please, set your expectations low - do not expect the service you paid for. Or... Anyone to support your problem properly. 

Maddox0723
Community Member

I paid for  subscription $50 /yr my subscription should still be active but it isn’t I logged out reset it and no change. I paid for something I don’t have??????